Returns and cancellation
We hope you are satisfied with your purchase!
- We do everything we can to deliver you a perfect product. Reptileshopply recommends inspecting the delivered items immediately upon receipt. If the ordered items do not meet your expectations, please do not hesistate to inform us by email ([email protected]). Reptileshoply will always try to solve any problems or complaints in consultation with you and in the best possible way.
- You have the right to return the ordered articles delivered by Reptileshoply within 14 days of receipt. During the trial period of 14 days you must handle the articles and packaging carefully. You can only unpack the product to the extent that is necessary to assess whether you wish to keep the product.
- The products can be returned within the trial period in the original packaging with a copy of the relevant invoice and only after notification of the return shipment to us by email. You are responsible for paying the return shipping costs!
- If the items are unused and undamaged and have been returned timely and correctly, Reptileshoply will refund the price paid, including the shipping costs for forwarding, at the latest within 14 days after return receipt of the items.
- If the articles delivered by Reptileshoply are not returned within the 14 days of receipt, the items will not be accepted.
Return form Click here.